Prime Highlight
- NinjaOne has surpassed $500 million in annual recurring revenue after nearly 70% year-on-year growth, underscoring its rapid rise in the IT management software market.
- The company attributes its expansion to continuous product upgrades, heavy investment in customer support, and a customer satisfaction rate of about 98%.
Key Facts
- NinjaOne’s customer base has grown by more than 60% to 35,000, with around 75% of clients replacing four or more tools when adopting the platform.
- The company achieved a $5 billion valuation in February 2025 following a $500 million funding round led by Iconiq Growth and CapitalG.
Background
Software startup NinjaOne has crossed $500 million in annual recurring revenue, marking a big milestone for the fast-growing IT management company. The firm said its revenue jumped nearly 70% over the past year, while its customer base grew by more than 60% to reach 35,000.
President and Chief Financial Officer Chris Matarese said the growth came from steady product upgrades and strong customer support. He said the company spends far more on support than most rivals and has maintained a customer satisfaction rate of about 98%.
Founded in 2013, NinjaOne offers a single platform that combines patch management, backups, endpoint security, remote monitoring, and system management. The company positions itself as an alternative to older software that often forces IT teams to rely on multiple disconnected tools.
Chief Executive Officer and co-founder Sal Sferlazza said NinjaOne’s modern architecture allows it to build and release products faster than traditional vendors.
In February 2025, the company secured a $5 billion valuation after a $500 million funding round led by Iconiq Growth and CapitalG, the venture arm of Alphabet.
Matarese said customers have reported a 50% cut in endpoint management and support costs after moving to NinjaOne. Many clients also saw a 20% rise in staff retention, as IT teams spend less time dealing with system issues. Around three-fourths of NinjaOne customers replace four or more tools when they switch to the platform.
Looking ahead, the company expects revenue growth of 60% to 70% in 2026. It also plans to roll out five to six new products over the next year. Some of these will use artificial intelligence.
In October, NinjaOne launched Patch Intelligence AI, which gives insights to help teams manage Windows updates. Matarese said the company will use AI to support human decision-making rather than replace it, calling it a tool to strengthen, not disrupt, modern software services.
